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1. Please fill out with your order number so that we can know which platform you purchased
2. If you meet product problems please send an email directly to contact@au.giraffetools.com，meanwhile attach the pics or videos with your email and all information the grid required
Giraffe Tools offers free shipping on every order. Our standard FedEx Ground Shipping typically arrives within 3-7 business days. For faster delivery, we offer a paid expedited express option that prioritizes the processing of your order.
Warm Reminder: Pre-order products and accessories will be shipped in separate packages.
Giraffe Tools warrants its products against defects in parts and materials for a period of 2 years from the original purchase date.
The official channels we support for after-sales service and 2-year warranty are limited to Giraffe Tools Store on Amazon / Official website / lndiegogo / Walmart / SHEIN.
Giraffe Tools offers a 30-day return service, allowing you to return the product if it is not needed or unsuitable. We offer return labels and courier pickup for quality issue products. Please try to restore the original packaging if possible. Check Return & Refund Policy for more details.
Giraffe Tools will match the price of the official store at the time of purchase if you find a lower price on an identical in-stock item from another local retailer. Just contact us with sufficient proof like ads, printouts, or photos.
Giraffe Tools offers free shipping on every order. Our standard FedEx Ground Shipping typically arrives within 3-7 business days. For faster delivery, we offer a paid expedited express option that prioritizes the processing of your order.
Warm Reminder: Pre-order products and accessories will be shipped in separate packages.
Giraffe Tools warrants its products against defects in parts and materials for a period of 2 years from the original purchase date.
The official channels we support for after-sales service and 2-year warranty are limited to Giraffe Tools Store on Amazon / Official website / lndiegogo / Walmart / SHEIN.
Giraffe Tools offers a 30-day return service, allowing you to return the product if it is not needed or unsuitable. We offer return labels and courier pickup for quality issue products. Please try to restore the original packaging if possible. Check Return & Refund Policy for more details.
Giraffe Tools will match the price of the official store at the time of purchase if you find a lower price on an identical in-stock item from another local retailer. Just contact us with sufficient proof like ads, printouts, or photos.
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