Shipping policy

 

Shipping is free in the AU for all products
Processing Time
  • We accept orders online, 24 hours a day, 7 days a week. and always working to ship your order as quickly as possible.
  • Orders will start shipping within 3 business days excluding the time of pending availability and credit verification.
  • Orders placed after 12 AM EST will begin processing the next business day. Process time does not include Saturdays, Sundays, or holidays, pending credit verification.
Shipping Time
  • In-stock products are usually delivered within 3 business days of being shipped unless otherwise noted on the product page.
  • Pre-order products and gifts will be shipped separately after they arrive at the local warehouse.
  • Accessories will be shipped separately, and some might take 2-3 weeks according to the shipping time written on the product page.
  • Shipping time will vary depending on where you live. If you need expedited shipping, please select "Express Shipping" on the checkout page.
  • Delivery time includes processing time and shipping time.
    Delivery Addresses
    • Giraffe Tools cannot deliver shipments to PO Boxes, or APO/FPO addresses.
    • Edits to Paypal addresses cannot be completed after an order has been placed using Paypal, so please double-check the address saved in your Paypal profile.
    Shipping Method
    • Orders within the 48 states will be shipped via USPS, UPS, or FedEx.
    Order Tracking
    • You will receive a shipping confirmation email with tracking details when the order ships. Please click the “tracking number” which will take you to the carrier’s website to get tracking information.
    Shipping Protection
    • We offer optional shipping insurance at checkout. If you purchase this protection, your order is covered against loss, damage, or theft during transit. Claims for protected orders should be filed directly through the Seel Resolution Center.
    Unprotected Orders
    • If you opt-out of Worry-Free Delivery, Giraffe Tools is not responsible for packages that are lost, stolen (including "porch piracy"), or damaged after being accepted by the carrier. In these cases, the risk of loss passes to the buyer once the package leaves our warehouse.
    After Delivery
    • Our products are shipped nearly fully assembled and come with installation instructions, if you have any other needs, feel easy to contact us :)