Shipping is free in the AU for all products
Processing Time
- We accept orders online, 24 hours a day, 7 days a week. and always working to ship your order as quickly as possible.
- Orders will start shipping within 3 business days excluding the time of pending availability and credit verification.
- Orders placed after 12 AM EST will begin processing the next business day. Process time does not include Saturdays, Sundays, or holidays, pending credit verification.
Shipping Time
- In-stock products are usually delivered within 3 business days of being shipped unless otherwise noted on the product page.
- Pre-order products and gifts will be shipped separately after they arrive at the local warehouse.
- Accessories will be shipped separately, and some might take 2-3 weeks according to the shipping time written on the product page.
- Shipping time will vary depending on where you live. If you need expedited shipping, please select "Express Shipping" on the checkout page.
- Delivery time includes processing time and shipping time.
Delivery Addresses
- Giraffe Tools cannot deliver shipments to PO Boxes, or APO/FPO addresses.
- Edits to Paypal addresses cannot be completed after an order has been placed using Paypal, so please double-check the address saved in your Paypal profile.
Shipping Method
- Orders within the 48 states will be shipped via USPS, UPS, or FedEx.
Order Tracking
- You will receive a shipping confirmation email with tracking details when the order ships. Please click the “tracking number” which will take you to the carrier’s website to get tracking information.
After Delivery
- Our products are shipped nearly fully assembled and come with installation instructions, if you have any other needs, feel easy to contact us :)