We accept orders online, 24 hours a day, 7 days a week. and always working to ship your order as quickly as possible.
Orders will start shipping within 3 business days excluding the time of pending availability and credit verification.
Orders placed after 12 AM EST will begin processing the next business day. Process time does not include Saturdays, Sundays, or holidays, pending credit verification.
Shipping Time
In-stock products are usually delivered within 3 business days of being shipped unless otherwise noted on the product page.
Pre-order products and gifts will be shipped separately after they arrive at the local warehouse.
Accessories will be shipped separately, and some might take 2-3 weeks according to the shipping time written on the product page.
Shipping time will vary depending on where you live. If you need expedited shipping, please select "Express Shipping" on the checkout page.
Delivery time includes processing time and shipping time.
Delivery Addresses
Giraffe Tools cannot deliver shipments to PO Boxes, or APO/FPO addresses.
Edits to Paypal addresses cannot be completed after an order has been placed using Paypal, so please double-check the address saved in your Paypal profile.
Shipping Method
Orders within the 48 states will be shipped via USPS, UPS, or FedEx.
Order Tracking
You will receive a shipping confirmation email with tracking details when the order ships. Please click the “tracking number” which will take you to the carrier’s website to get tracking information.
After Delivery
Our products are shipped nearly fully assembled and come with installation instructions, if you have any other needs, feel easy to contact us :)
Shop With Ease
Free Shipping & Fast Express
Giraffe Tools offers free shipping on every order. Our standard FedEx Ground Shipping typically arrives within 3-7 business days. For faster delivery, we offer a paid expedited express option that prioritizes the processing of your order. Warm Reminder: Pre-order products and accessories will be shipped in separate packages.
2-Year Satisfaction Warranty
Giraffe Tools warrants its products against defects in parts and materials for a period of 2 years from the original purchase date. The official channels we support for after-sales service and 2-year warranty are limited to Giraffe Tools Store on Amazon / Official website / lndiegogo / Walmart / SHEIN.
30-Day Returns Guarantee
Giraffe Tools offers a 30-day return service, allowing you to return the product if it is not needed or unsuitable. We offer return labels and courier pickup for quality issue products. Please try to restore the original packaging if possible. Check Return & Refund Policy for more details.
GT's Exclusive Price Promise
Giraffe Tools will match the price of the official store at the time of purchase if you find a lower price on an identical in-stock item from another local retailer. Just contact us with sufficient proof like ads, printouts, or photos.
Shop With Ease
Free Shipping & Fast Express
Giraffe Tools offers free shipping on every order. Our standard FedEx Ground Shipping typically arrives within 3-7 business days. For faster delivery, we offer a paid expedited express option that prioritizes the processing of your order. Warm Reminder: Pre-order products and accessories will be shipped in separate packages.
2-Year Satisfaction Warranty
Giraffe Tools warrants its products against defects in parts and materials for a period of 2 years from the original purchase date. The official channels we support for after-sales service and 2-year warranty are limited to Giraffe Tools Store on Amazon / Official website / lndiegogo / Walmart / SHEIN.
30-Day Returns Guarantee
Giraffe Tools offers a 30-day return service, allowing you to return the product if it is not needed or unsuitable. We offer return labels and courier pickup for quality issue products. Please try to restore the original packaging if possible. Check Return & Refund Policy for more details.
GT's Exclusive Price Promise
Giraffe Tools will match the price of the official store at the time of purchase if you find a lower price on an identical in-stock item from another local retailer. Just contact us with sufficient proof like ads, printouts, or photos.
