Giraffe Tools Policy

Customers have the right to cancel the order within 24 hours and before the order is shipped. Orders that have been shipped within 24 hours cannot be canceled.

For Non-Quality Issues:

We offer our customers the right to return unused products within 30 days of delivery. In the event that a customer requires a return due to subjective reasons rather than quality issues, the customer should pay for the cost of return shippment.

You may initiate a return by email the reason for your return, your order number GTUSxxxx, and your name to

For Defective/Damaged/Incorrect Items:

Customer satisfaction is our priority. In the rare event, you may receive a defective, damaged, or incorrect item, please contact us at with order number GTUSxxxx and a video/photo about the problem. We will be in contact with you to address and resolve the issue as quickly as possible. (free replacement and free freight charge, or a full refund, if applicable)

Refund Process and Details:

Please allow 1 week for your return to be processed. Refunds will be processed by Giraffetools Corp. every Friday. It can then take up to 48 hours for the money to be credited by the bank into the customer's account. Giraffetools will not issue refunds for products purchased through other entities, such as distributors or retail partners. Returned items must be delivered to us unused, in original packaging, and in the condition they were received, or they may not be eligible for a refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without an actual receipt of the item(s) or proof of received return delivery. We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected upon return.

The above information was updated on July 30th, 2023. If our policy changes, we'll be sure to update this page. However, if you still have any questions, please do refer to these FAQs.